Helping You Understand Your Re mortgage...

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To help give you the best possible advice about the service provided by Home Delivery, we have put together some answers to the most frequently asked questions! Advice is provided on a referral basis and Simplicity Financial Services and Home of Choice are not responsible for the advice given by them

What happens as soon as Home delivery receives instruction?

Once we have received our instructions to act for you (this normally comes from Simplicity Financial Services), you can expect to hear from us within 7 working days. We will write to both you and your adviser to acknowledge our instruction and send your out Terms of Business letter and Re-mortgage guide. At this stage we will tell you who will deal with your case, and they will become your contact at Home delivery throughout the transaction.

Our aim is to ensure that your re mortgage completes as soon as possible and there are some points we need to tell you about which will help us to achieve this for you.
In most cases, you will have been introduced through Simplicity Financial Services. If this applies to your case, we will consider them to be the acting agent on your behalf and we will therefore accept instructions on your behalf from them. For example:

That any completion statement we send to your adviser is correct and approved and that we can therefore complete that case on your behalf without having to get your specific agreement.
That they can advise us on any outstanding life or building insurance and whether the same is needed or not.
That any information that we have on file can be disclosed to your adviser in order to assist in completing the case as soon as possible.
That we can rely on what the third party tells us in relation to helping us complete and that any recourse in the event of any dispute will therefore be directed against your adviser and not us.

If you do not wish us to discuss these matters with your adviser please tell us at the earliest opportunity.

What happens next?

When one or two people wish to transfer a property into single or joint names, you will require a Transfer of Equity. For example, a house in the sole name of the husband to be transferred into either the wife’s sole name or joint names. In these cases, the transferor will need to take separate legal advice as we cannot act for both parties. We charge a separate fee for a Transfer of Equity and you may also have to pay extra Land Registry fees in these cases. We will, of course, inform you of any extra charges at the earliest possible opportunity.